FAQs

Online Billing

Where do I find my Web ID?

Your Web ID can be found on your utility bill next to your account number. The Web ID is used to sign up for online billing services such as paperless billing and online payments. 

 

Can a Web ID be associated with more than one portal account?

No. Web ID's can only be associated with a single portal account. If you want to share online billing access, you must share the portal account login information.

I have more than one account in my name, can I manage all of them online?

More than one Web ID can be associated with your portal login. Simply press the "Add Additional Web ID(s)" button on the dashboard.